Privacy Policy
At Lexxic Ltd we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website and/ or use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please occasionally check this page on our website to ensure that you’re happy with any changes.
If you have any questions, or want to check, change or update your details at any time please contact us.
By post: Lexxic Ltd, Unit CH3.20, Kennington Park, 1-3 Brixton Road, London, SW9 6DE
By phone: + 44(0) 330 311 2720
By email: hello@lexxic.com
1. Who are we?
Lexxic Ltd is a consultancy service which aims to support employees and organisations with the tools they need to achieve their full potential. We are a team of highly qualified psychologists who operate throughout the UK and Ireland.
We specialise in providing neurodiversity services to adults in areas related to Dyslexia, Dyspraxia, Dyscalculia, ADHD, Cognitive Processing Difficulties, Mental Health and Autism Spectrum Conditions (ASC). In addition, we are passionate about technology and provide other online and e-learning services worldwide.
Lexxic Ltd is registered with the Information Commissioner’s Office (ICO) under registration reference Z332046X.
Lexxic is the data controller of any personal information that we collect about you. We are committed to protecting your privacy and keeping your personal data safe. If you have any questions about this Policy, or about our use of your personal information, please email us as stated above.
2. Your data: what information do we collect?
We obtain information about you when you use Lexxic Ltd’s services; for example, when you access our website, contact us about products and services, use our services or receive our newsletter.
The personal information we collect will depend on whether you are simply making enquiries or receiving a service from us, and may include the following types of personal information about you:
Personal and contact details (e.g. name, address, phone number, email address)
Background history
Previous diagnosis/es
If you make an online purchase, your card information is not held by us; it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/ debit card transactions.
3. How is your information used?
Your information could be used in any of the following ways, to:
deliver services – e.g. diagnostics, assessments, support training
process orders that you have submitted
carry out our obligations arising from any contracts entered into by you and us
seek your views or comments on the services we provide
notify you of changes to our services
send you communications which you have requested and that may be of interest to you
process a job application.
Your information is only used if we have legal grounds to do so which might be because you have provided consent; It is necessary to allow us to deal with your request, enquiry or purchase; we have a legal or regulatory obligation to do so; or the information is being used legitimately to further our business aims.
We may retain and use personal data for benchmarking, analysis,and validation studies to enhance or develop our services. In this case data will be aggregated and anonymised and therefore is no longer considered Personally Identifiable Information (PII). The norms we will develop based on this data when compared to new profiles, will generate valuable insights and help us to improve our offering to clients.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our secure systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
4. Who has access to your information?
We do not swap, sell or rent your personal information to anyone.
As part of our day-to-day work, we may engage service providers who operate on our behalf such as Occupational Health Providers. In these circumstances, they will only have access to the personal information they need to fulfil that service and will only use that information for the purposes for which they have been instructed by us. Examples of service providers include our Clinical Psychologists who may provide Owl with personal information that would be processed by the third party.
If we are asked to share your details with other organisations that aren’t our service providers, we will only do so if: we have your permission; we have a legal or regulatory obligation to do so; we need to enforce any agreements we have with you or investigate any complaints; or we need to protect the rights, property and safety of Lexxic Ltd.
5. What is our email policy?
We only send newsletter emails to you if you have signed up for them on our website, over the phone, or on one of our order forms. Our newsletter emails are designed to make sure that you get the best service from us, including being the first to know about new information and services.
However, your right to control the emails you receive is very important to us, so we ensure you can easily unsubscribe at any time. Each newsletter email we send offers you the opportunity to unsubscribe and you can find it by scrolling down to the bottom of your email and clicking ‘unsubscribe’. We recognise that your data is private, and we will not share your email data with anyone else. If you believe you have received unwanted, unsolicited email from us, sent by us or purporting to have been sent by us, please forward it to us with your comments at: hello@lexxic.com.
We sometimes track how you or groups of our customers interact with our emails to understand what content and products interests you most. This means we may track and store when you open or click on an email. Only very limited data is collected and stored; for example, email content you clicked on, web page viewed, time and date. We analyse this information to help us tailor emails to you.
6. Do we work in association with third-party payment providers?
If you are purchasing our products online this will be processed by a third-party payment processor, Stripe (https://stripe.com/gb/privacy) who specialises in the secure online capture and processing of credit/ debit card transactions. If you have any questions regarding secure transactions, please contact us.
7. Where do we store your personal information?
For the most part, your personal information will be stored in the UK. However, there may be rare occasions when your information is transferred outside the UK to areas with less strict data protection laws compared with those in the UK and the European Economic Area (EEA).
If this does happen, we take legally-required steps to make sure that adequate safeguards are in place to protect your personal information and privacy rights. If you would like a copy of these safeguards, please contact us at: hello@lexxic.com.
8. What are your choices?
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: hello@lexxic.com or telephone on +44(0) 330 311 2720.
9. How can you access and update your information?
The accuracy of your information is of vital importance to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us using the above information.
You have the right to ask for a copy of the information Lexxic Ltd hold about you which we will respond to within 30 days of receiving the request. If you have come to us via an Occupational Health provider or third-party, you will need to make the request to them, and we will provide them with this information.
10. What security precautions are in place to protect the loss, misuse or alteration of your information?
When exchanging personal information, we take steps to ensure that it’s treated securely. Any sensitive information is password protected.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
11. Do we use ‘cookies’?
Like many other websites, our website uses ‘cookies’. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
You will be given the option to customise your cookie consent preferences on our website. However, disabling some cookies may affect your browsing experience. For more information on the cookies used on our website, please click the blue ‘Cookie Yes’ circle at the bottom left of your screen.
12. Do we link to other websites?
Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the UK. By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data through our website, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take reasonable steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy and under the UK General Data Protection Regulation (UK GDPR) legislation.
If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services. Your data will otherwise not be transferred outside of the UK.
13. How can you file a complaint?
You may have the right to request access to, or deletion of, personal information we hold about you. You may also be able to restrict how we use your information, to object to processing as well as in certain circumstances the right to data portability. Please contact us if you would like to exercise any of these additional rights and we will assess your request on a case-by-case basis in line with Data Protection Law.
If you have a complaint about how we use your personal information, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office.
14. How often do we review our Policy?
We keep this Policy under regular review. This Policy was last reviewed in August 2023.